Portland Press Herald: Stolen Credit

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In wake of breach, Hannaford steps up security
Card numbers will be encrypted, an effort one expert praises but describes as 'reactive.'

[April 23, 2008]

DISPTACHES: Hannaford pulls advertising over breach-related reports
Dispatch first published Wednesday, April 9, 2008

[April 10, 2008]

Much remains a mystery in analysis of Hannaford security breach
Customers are uneasy, and officials are calling for a review of laws governing privacy and notification.

[April 6, 2008]

Analysts call for ongoing upgrade of data protection
Thieves stole credit-card data at Hannaford even as its security was certified.

[March 29, 2008]

Illicit software placed on Hannaford servers blamed for breach

[March 28, 2008]

Breach's cost total at banks: Millions
Hackers stole data via Hannaford, but financial institutions will have to pay for reissuing cards.

[March 26, 2008]

Breach: Reports of fraud on rise
Police get four complaints involving unauthorized charges on cards that had been used at Hannaford.

[March 22, 2008]

Lawsuits with class-action potential say customers were notified too late

[March 21, 2008]

Hannaford's response to breach criticized
The company hasn't done enough to inform customers and calm their fears, say industry and PR experts.

[March 21, 2008]

Data stolen from Hannaford during transit
The breach could represent a new trend in the way criminals access information.

[March 20, 2008]

Alfred Wood, Staff Graphic ArtistTheft shakes victim's faith in plastic

[March 20, 2008]

Data theft: Card users told to be ON ALERT
Take action to keep the scammers away from your money.

[March 19, 2008]

Banks warn of second wave of fraud

[March 19, 2008]

Law might need to be strengthened

[March 19, 2008]

Credit, debit data stolen
Millions of card numbers were taken, leading to 1,800 fraud complaints.

[March 18, 2008]

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callmecrazy of Freeport, ME

Apr 19, 2008 7:55 PM

Even Dennis Bailey gets it. That's saying something.

http://www.savvyspin.com/Savvy_Blog/Home/Entries/2008/4/9_Hannaford%3A_Dumb_and_Dumber.html

sharon hansen of south portland, ME

Apr 10, 2008 9:19 AM

I couldn't find anything on that issue in the Sun Journal but I was very surprised not to read of their ad cancellation in the PPH. Shame on you Hannafords and shame on you PPH.

callmecrazy of Freeport, ME

Apr 9, 2008 4:59 PM

What COWARDS you are at PORTLAND PRESS HERALD not to report the HANNAFORD/WGME Ch.13 FREEDOM OF PRESS collapse.
John Porter, you are a complete fraud.
PPH readers, go to sunjournal.com to read what the Blethen cronies are too timid to report.

Sheila Evans of Chelsea, ME

Apr 9, 2008 10:57 AM

Where is the updated news line that tells about the Hannaford market's attempt to control the news by pulling ad revenue from WGME???
I hope it is reported by the PPH at some point...or does Hannaford produce revenue for PPH too?

Show all 6 comments

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FOR MORE INFORMATION
Call the Hannaford Hotline: (866) 591-4580

Read a message to customers from Hannaford President Ron Hodge

Questions customers might ask about the security breach

OTHER BUSINESSES AFFECTED

The compromised credit and debit cards were used in transactions at all 165 Hannaford stores, plus 106 Sweetbay stores in Florida and 23 independently run stores that use the Hannaford operating systems. Hannaford Bros. is owned by Belgium's Delhaize Group.

Independently owned stores in Maine that were affected by the data breach

Bethel, Bethel Foodliner; Blue Hill, Blue Hill Market; Brewer, Paradis; Calais, Paradis; Caribou, Paradis; Dexter, Shop 'N Save Buds; Dover Foxcroft, Edwards Shop 'N Save; Fort Kent, Shop 'N Save Paradis; Hampden, Edwards Shop 'N Save; Houlton, Paradis; Greenville, Indian Hill Shop 'N Save; Kennebunk, Garden Street Market; Madawaska, Shop 'N Save Paradis; Millbridge, Bayside Market; Newport, Shop 'N Save Buds; Patten, Ellis Market; Pittsefield, Shop 'N Save Buds; Presque Isle, Shop 'N Save Graves; Winthrop, Mister Market

WHAT SHOULD YOU DO?

•Customers are not likely to be contacted by their financial institutions regarding the Hannaford breach.

•Trade associations are recommending that customers check their statements and contact their financial institutions immediately by phone if they spot any unusual activity.

•The state Attorney General's Office is recommending that anyone who is concerned that their card may be compromised simply cancel the card and request a new one.

•Monitor credit card and debit card statements and alert the issuer to unusual transactions.

•Be wary of e-mail and telephone calls from people who claim that they represent Hannaford and who are seeking personal information.

•For complete protection, close the credit/debit card and have another one issued.

•For credit card disputes: Call the institution that issued the card within 60 days of the date of the unauthorized charge appearing on the statement. Within that time frame, a consumer is still responsible for up to $50 of a disputed charge. Follow up with a letter that refers to the phone call.

•For debit card disputes: Contact the issuing agency within 48 hours of discovering the disputed charge. Within that time frame, consumers are still responsible for up to $50. If a customer notifies the financial institution after 48 hours, the customer's liability goes up to $500. Consumers who fail to contact the financial institution could be liable for the entire amount.

PARTIAL LIST OF FINANCIAL INSTITUTIONS

Maine State Credit Union fraud hotline: (207) 623-1851 or (800) 540-8707

Key Bank: (800) 539-2968, Option #7

TD Banknorth: (800) 893-8554

Bank of America: (800) 432-1000, Option #1 the Option #2

American Express
Discover Card
MasterCard
Visa

GENERAL RESOURCES

The Federal Trade Commission provides a guide on what to do if you are a victim of identity theft.

Consumers Union also has a helpful .pdf guide for Maine residents.