Read a message to customers from Hannaford President Ron Hodge

Questions customers might ask about the security breach


OTHER BUSINESSES AFFECTED

The compromised credit and debit cards were used in transactions at all 165 Hannaford stores, plus 106 Sweetbay stores in Florida and 23 independently run stores that use the Hannaford operating systems. Hannaford Bros. is owned by Belgium's Delhaize Group.


Independently owned stores in Maine that were affected by the data breach

Bethel, Bethel Foodliner; Blue Hill, Blue Hill Market; Brewer, Paradis; Calais, Paradis; Caribou, Paradis; Dexter, Shop 'N Save Buds; Dover Foxcroft, Edwards Shop 'N Save; Fort Kent, Shop 'N Save Paradis; Hampden, Edwards Shop 'N Save; Houlton, Paradis; Greenville, Indian Hill Shop 'N Save; Kennebunk, Garden Street Market; Madawaska, Shop 'N Save Paradis; Millbridge, Bayside Market; Newport, Shop 'N Save Buds; Patten, Ellis Market; Pittsefield, Shop 'N Save Buds; Presque Isle, Shop 'N Save Graves; Winthrop, Mister Market


WHAT SHOULD YOU DO?

•Customers are not likely to be contacted by their financial institutions regarding the Hannaford breach.

•Trade associations are recommending that customers check their statements and contact their financial institutions immediately by phone if they spot any unusual activity.

•The state Attorney General's Office is recommending that anyone who is concerned that their card may be compromised simply cancel the card and request a new one.

•Monitor credit card and debit card statements and alert the issuer to unusual transactions.

•Be wary of e-mail and telephone calls from people who claim that they represent Hannaford and who are seeking personal information.

•For complete protection, close the credit/debit card and have another one issued.

•For credit card disputes: Call the institution that issued the card within 60 days of the date of the unauthorized charge appearing on the statement. Within that time frame, a consumer is still responsible for up to $50 of a disputed charge. Follow up with a letter that refers to the phone call.

•For debit card disputes: Contact the issuing agency within 48 hours of discovering the disputed charge. Within that time frame, consumers are still responsible for up to $50. If a customer notifies the financial institution after 48 hours, the customer's liability goes up to $500. Consumers who fail to contact the financial institution could be liable for the entire amount.


PARTIAL LIST OF FINANCIAL INSTITUTIONS

Maine State Credit Union fraud hotline: (207) 623-1851 or (800) 540-8707

Key Bank: (800) 539-2968, Option #7

TD Banknorth: (800) 893-8554

Bank of America: (800) 432-1000, Option #1 the Option #2

American Express
Discover Card
MasterCard
Visa


GENERAL RESOURCES

The Federal Trade Commission provides a guide on what to do if you are a victim of identity theft.

Consumers Union also has a helpful .pdf guide for Maine residents.